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Your HVAC dealer should listen to your needs and then take a look at your home. Before recommending products, expect your HVAC dealer to meet with you at home or to send a technician to evaluate your home and duct system. Once that is done, the HVAC dealer will present a customized package of appliances to match the heating and cooling needs of your home and your family. The dealer also should offer to show you a variety of innovative and efficient products as well as less-costly standard appliances and devices.