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Choosing the right heating and cooling dealer will determine service, affordability, and product quality. But how can you tell a reputable dealer from an unscrupulous one? Here are some tips:
1.) Ask friends and neighbors for the name of HVAC dealers they trust. If you find an HVAC dealer, ask for referrals from satisfied customers.
2.) Look for an HVAC dealer who provides service and support around your schedule, offering extended or emergency service hours.
3.)Ask your HVAC dealer if technicians are members of North American Technician Excellence, or NATE, a certification and testing organization.
4.) Read warranty and service policies carefully to see how repair is handled for equipment, parts.
|Jennifer Mathes, Ph.D.|